SERVE

SERVE DESK

Technology Support Services

478-445-SERV (7378)

serve@gcsu.edu

SERVE Request Form

Business & Finance Forms

Software Request Form

Technology Guide

Technology Support Directory

Student Technology Services

Staff / Faculty Technology Services

CSR Forms

SERVE is the campus technology help center. Any technology problem you may experience should be reported to the SERVE Help Desk. Your technology needs are our priority. The SERVE Help Desk is also the place to call if you have an idea on how to use technology to make GC&SU a better place.

The SERVE Help Desk is able to resolve many items through a series of questions over the phone or by use of the Technology Service links for Students, Faculty, and Staff. For more complex problems or needs, the information provided by the help desk allows the technician to skip preliminary diagnostics. The SERVE Help Desk is prepared to help you find the “right place” so you need to make only one call. Whether your question deals with network related problems, answers to questions concerning GC&SU standard Software (this includes Window Operating System, Microsoft Office, Microsoft Internet Explorer (IE), Netscape and Eudora), guidance in obtaining computer repairs, information on upcoming workshops to improve your computer skills, cable television, or questions about PAWS registration.

The SERVE Help Desk staff works together as a team to uphold the daily operation of SERVE by communicating technology requests and needs to the appropriate area.

Remember, SERVE is not just about troubleshooting computer problems, but assisting in ALL your technology needs.

For your security, look for the Division of Information Technology (IT) identification badges.

Student Services

The Service Help Desk can provide the following services to students FREE of charge while they wait:

· Phone support (445-SERV) for technology related questions

· Guidance in computer purchases

· Help with connecting to the campus network

· Help with anti-virus and anti-spyware software installation

· Help with patch and service pack installation

· Help with virus and spyware removal

· Provide a list of area computer repair facilities for advanced diagnostics and repair

* Computer Recommendations

*Service time limit based on availability of repair technicians, amount of backlog work, and probability of success as determined by the SERVE manager.

Normal Hours of Operation*

Monday through Friday 8 a.m. to 5 p.m.

*Excluding holidays