SERVE HELP DESK

The JDBGMGR.exe file, also known as the Teddy Bear file because of the teddy bear icon, is a legitimate standard windows operating file and should NOT be deleted. The file is used in editing documents. Deleting this file will not cause major damage to your computer, however, you may experience problems with editing html documents.

For more information, please visit the Hoax Listing and the Alphabetical Listing of Viruses at Norton.

If you suspect you have this virus on your computer, please contact SERVE immediately.

Back to Top

$800 from Microsoft

HOAX

The $800 for Microsoft warning is a hoax, The hoax message is similar to the following

Netscape and AOL have recently merged to form the largest internet company in the world. In an effort to remain at pace with this giant, Microsoft has introduced a new email tracking system as a way to keep Internet Explorer as the most popular browser on the market. This email is a beta test of the new software and Microsoft has generously offered to compensate who participate in the testing process. For each person you send this email to, you will be given $5. For every person they give it to, you willbe given an additional $3. For every person they send it to you will receive $1. Microsoft will tally all the emails produced under your name over a two Week period and then email you with more instructions. This beta test is only for Microsoft Windows users because the email tracking device that contacts Microsoft is embedded into the code of Windows 95 and 98. I know you guys hate forwards. But I started this a month ago because I Was very short on cash. A week ago I got an email from Microsoft asking me For my address. I gave it to them and yesterday I got a check the mail for $800. It really works. I wanted you to get a piece of the action. You won't regret it.

For more information, please visit the Hoax Listing and the Alphabetical Listing of Viruses at Norton.

If you suspect you have this virus on your computer, please contact SERVE immediately.

Back to Top

Phishing

What is PHISHING?

In a phishing attack, the bad guy (or gal) will create an email or web page looking very official, generally using logos or graphics stolen from a well known bank, retailer, etc. The email or website will inform you that you need to logon using some personal information to modify or verify your account in some way. After you login with your Social Security Number, password, or credit card number your information will then be in the hands of the criminal to do with as they wish. I would strongly urge you to look closely at any email instructing you to “verify” personal information as a possible phishing attack.

What do I do if I suspect that I may have received a PHISHY email?

If you suspect that an email is a fake you can delete it or if you wish to investigate further, use the phone number on an account statement and simply ask customer service if the email is valid. No credible financial institution that I have ever heard sends out this type of request over the web.

Click here to view a phishy letter

Back to Top

How do I connect to the Norton Anti-virus server available through the campus network?

You may use the campus Norton Anti-virus deployment tool, located at http://patch.gcsu.edu , to install the software on your machine. If you need further assistance connecting to the Norton Antivirus server named "CHUCKIE", please contact SERVE.

Back to Top

How can I update my virus scan files?

Through our Norton Anti-virus server you are automatically being updated. If you think you may need to be set up on our Norton Antivirus server named "CHUCKIE", please contact SERVE.

Back to Top

How do I scan my computer for viruses?

McAfee Instructions or Norton Instructions

McAFEE Instructions

At the bottom right of your computer is a magnifying glass.

Double click on it to pull up the virus scan console.

Next, double click on

"SCAN MY COMPUTER"

Under the "PROGRAM" tab, at the bottom right,

click on "RUN NOW"

NORTON Instructions
	At the bottom right of your computer is a yellow shield. Double click on it to pull up the Norton Anti-Virus console.

Click on "SCAN"

Then "SCAN COMPUTER"

On the right side of the screen, click once in the blank box beside "Local Disk C:"

Next, click on "SCAN" located at the bottom right of the screen.

Back to Top

What if my virus scanner catches a virus?

If your virus scanner catches a virus, the scanner displays a hand with a bug squirming around. You need click the button to "DELETE" or "REMOVE" the file. If the file can't be deleted or removed, contact SERVE for further assistance.

SERVE - 445-SERV (7378)

Back to Top

What should I do with an email that has an attachment that may contain a virus?

Do not open the email and delete it from your "INBOX" and proceed to step 2. However, if you have already opened the email, exit out of the particular email then delete it from your "INBOX" and proceed to step 2.
Open your "TRASH" box and delete the email from there.
Next, you will need to locate your "ATTACH" folder.

- In Eudora you may find this folder by double clicking on:

"MY COMPUTER"

"LOCAL C: DRIVE"

"PROGRAM FILES" (If the files do no appear you can click on the link that says "SHOW FILES")

"QUALCOMM"

"EUDORA"

"ATTACH"

-Outlook Express does not have an attach folder. Deleting the email from the "INBOX" and from the "TRASH" box

will remove the file from your computer.

Once you have deleted the file from your "ATTACH" folder, next you will need to empty your "RECYCLE BIN" located on your desktop. This will completely remove the file from your computer.

NOTE: If the file is a .htm extension, as shown to the left, the attachment does NOT contain a virus. This is your receipt from the email server stating that you did have an email that contained an infected attachment, however, it has been removed. Therefore, you can trash the email. There will be NO attachment to delete from the "ATTACH" folder.

If you have any questions or need further assistance, please contact the SERVE helpdesk at 445-SERV (7378)

Back to Top